For Corporate & Party Orders Contact
0124-4019955/9999884115

"Let's take SamosaZz to the World"

Delivering in Gurgaon Only
Store Timing:8:30 AM to 10:30PM

Terms of Service

 MucchadsService Use

  1. User is hereby allowed to use the MucchadsService subject to acceptance of the terms and conditions and the Privacy Policy on the MucchadsApp and/or Website (“Terms”). Mucchad retains the right to change the Terms from time to time and such modified
  2. Terms shall be immediately applicable. Every time you use the MucchadsService, shall constitute your acceptance of changes made to Terms. For detailed terms, please refer our website www.mucchad.co.inThe information, material and content provided in the pages of the Site may be changed at any time without prior notice. Information provided on the website including rates, is believed to be reliable when posted, but there is no guarantee that it is accurate or complete or current at all times.
 Delivery
  1. Delivery period quoted at the time of ordering are approximate only and may vary due to various reasons applicable at that time. Food will be delivered to the address as intimated by you while ordering. We will make every effort to deliver within the time stated; however, Mucchad will not be liable for any loss caused to you by late delivery.
  2. In case of a late delivery, the delivery charges will neither be voided nor refunded by Mucchad.
  3. If you fail to accept delivery of Food at the time they are ready for delivery or Mucchad is unable to deliver at the nominated time due to your failure to provide appropriate instructions or authorizations, then the Food shall be deemed to have been delivered to you and all risk and responsibility in relation to such Food shall pass to you.
  4. Personal Information & Privacy: User understands and acknowledges that by choosing Mucchad you have allowed us to use your personal information for legitimate use.
  5. User understands, acknowledges and agrees that although Mucchad provides appropriate firewalls and protections, the Service is not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible and Mucchad is not liable for any such breach.
  6. In case Mucchad is required to disclose your personal information in order to assist the Government Authority or in adherence to the Court Order or to protect the interest of the Mucchad Service and/or any particular user(s), Mucchad will disclose it without obtaining prior permission from you. You authorize us to disclose your personal information for legitimate use.
Privacy & Security
  1. Your IP is logged when placing an order. This is for reasons of fraud protection. Fraudulent orders will be submitted to the appropriate authorities.
  2. Mucchad collects personally identifiable information that you may voluntarily provide on online forms, which may include: user registration, contact requests, guest comments, online surveys, and other online activities. The personally identifiable information (Personal Information) collected on this Site / our Mobile Application can include some or all of the following: your name, address, telephone number, email addresses, demographic information, and any other information you may voluntarily provide.
  3. In addition to the Personal Information identified above, our web servers automatically identify computers by their IP addresses. Company may use IP addresses to analyze trends, administer the site track user’s movement and gather broad demographic information for aggregate use. To emphasize, IP addresses are not linked to Personal.
Disclaimer
  1. It is your own responsibility to ensure that you are fully aware of all of these terms and conditions when making a purchase on www.mucchads.com / www.mucchads.com / Mucchad Mobile Applications.
  2. ATP Foods LLP reserves the right to change / modify these terms & conditions anytime at their own discretion.
  3. The images shown are only indicative in nature & the actual product may vary in size, color, specification, appearance, etc.
  4. ATP Foods LLP reserves the right to change any part or piece of information on this web site without any prior notice to customers, visitors or subscribers.
  5. If you have any questions concerning Company Privacy Policy and use of your Personal Information,
    please contact, customercare@mucchads.com
Ordering
  1. The images shown are only indicative in nature & the actual product may vary in size, color, specifications and appearance, etc.
  2. You agree that, any contract for the Food and Food Delivery ordered through use of MucchadsApp and/or Website is between you and Mucchad and any contract for the supply of Mucchad Service from the Mucchad App and/or Website is between you and Mucchad. You agree to take reasonable care when providing Mucchad with your details and warrant that these details are accurate and complete at the time of ordering food. You also warrant that the credit or debit card details that you provide are of your own credit or debit card.
  3. User understands that some type of Food may be suitable for Users within certain age ranges only. It is your sole responsibility to check whether the Food you are ordering is suitable for the intended recipient.
  4. Products sold on the MucchadsApp and/or Website are made from fresh ingredients for immediate consumption only. You agree to consume the products immediately after delivery. Mucchad will not be responsible for any health condition developed due to negligence on your part.
  5. Description of the Products sold on Mucchadsis available on the App and/or Website. It is your sole responsibility to check whether the Food you are ordering is suitable for the intended recipient and Mucchad will not be responsible for any health condition developed due to negligence on your part.
Payment, Pricing & Promotions
  1. Your IP is logged when placing an order. This is for reasons of fraud protection. Fraudulent orders will be submitted to the appropriate authorities.
  2. Mucchad collects personally identifiable information that you may voluntarily provide on online forms, which may include: user registration, contact requests, guest comments, online surveys, and other online activities. The personally identifiable information (Personal Information) collected on this Site / our Mobile Application can include some or all of the following: your name, address, telephone number, email addresses, demographic information, and any other information you may voluntarily provide.
  3. In addition to the Personal Information identified above, our web servers automatically identify computers by their IP addresses. Company may use IP addresses to analyze trends, administer the site track user’s movement and gather broad demographic information for aggregate use. To emphasize, IP addresses are not linked to Personal.

Return, Refund & Cancellation Policy

All payments have to be paid at www.mucchads.com when choosing online payment option.

Return & Cancellation Policy

In the event of cancellation of any order for which payment has been successfully made and a confirmation number has been generated, and the order has not been delivered due to any avoidable / unavoidable reason(s) we must be notified of the same in writing – by an email at taste.mucchads@gmail.com. 

Cancellation can be requested no later than 24 hours after placing the order in case of non-delivery.

Our Customer Service team will contact you within 3 business days and in cases where the order has not been delivered, we will return your money within 7 business days from the day the request for Cancellation was received.

The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.

Refund Policy

In the event your request for cancellation is accepted but post-payment due to unexpected and extenuating circumstances, your request for cancellation is rejected or cancelled; You will be given an option of opting for another order of same value OR will be offered a complete refund, if you so desire. The refund will be credited to your account within 7 working days.

In case your credit card/debit card/payment account has been accidentally over-charged, please notify www.mucchads.com of the same at the earliest. Mucchads.com will refund the outstanding amount to your Payment Account within 7 working days. In the reverse scenario, if the transaction amount during payment of the fee happens to be less than the actual fee amount, Mucchads.com will debit the outstanding amount from your Payment Account and notify you of the same.

It is mandatory for the users to maintain unique Transaction ID numbers, which would be provided at the time of placing a request. This number would be required to address any problems, if any.

In the majority of cases, there is NO other situation under which Mucchads.com will provide a refund, except for the condition expressly mentioned above under Refund Policy. In exceptional circumstances, the Mucchads.com team will work with you to reach a mutually acceptable solution. Mucchads.com intends to be objective, fair and reasonable in resolving such situations in order to maintain a positive and harmonious relationship with consumers. The maximum refund amount claimable from Mucchads.com cannot exceed the amount paid by the user at Mucchads.com for availing our service(s).

The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.

 

Ownership of Intellectual Property
  1. All intellectual property rights of the Mucchad, including but not limited to copyright, logos, names, trademarks, service marks, design, text, sound recordings, images, links, concepts and themes, etc. are exclusively owned by Mucchad and Mucchad reserves the rights to all of the above. 
  2. Any reproduction, transmission, publication, performance, broadcast, alteration, license, hyperlink, creation of derivative works or other use in whole or in part in any manner is strictly prohibited.
Jurdiscation
  1. Mucchad controls and maintains this website from India. Mucchad makes no representation that the information and material contained in this website is appropriate or permitted for use in jurisdictions outside India. The terms and conditions are governed by the laws of India without giving effect to any principles of conflict of laws. The website for the user subjects to the exclusive jurisdiction of the Courts of India without prejudice to the right of Mucchad to take an action in any jurisdiction whatsoever.